What: AP Degree in Commerce Management
Where: Næstved - How long: 2 years
Zealand Business College wishes to hold the position as partner
for trade and commerce in South Zealand. Each year, the College
admits 10,000 students and course participants.
Teaching is divided into three main areas: Youth education,
further education and a variety of courses. In addition to these,
the College's specialist fields cover commerce and administration.
Teaching takes place at the College's facilities in Naestved and
Vordingborg, where the College has 220 employees, as well as at the
premises of businesses throughout Denmark.
The youth education programmes - Commercial Upper Secondary
Examination (HG) and the Higher Commercial Examination (HHX) -
primarily take in pupils directly from secondary school. Students
then go on to study at university, attend our higher education
programmes or commence an apprenticeship.
Our Business College has a course centre which, in addition to all
the various lines of commercial studies, also offers courses within
management training, PC/IT courses at all levels, individual
business college subjects as well as labour market courses and
customised company courses. Training courses for the retail trade,
telemarketing and IT are just a few of the specialist courses that
the College offers.
All courses are of a high professional and pedagogical standard,
and part of the College's objectives is to give students of all
ages the opportunity to obtain qualifications enabling them to
succeed in their future lives and careers. Furthermore, South
Zealand Business College wishes to contribute to
internationalisation and is therefore very proud to have
international students at the College. It is a great cultural
experience learning from each other.
Business, marketing and sales strategies are changing -
continuously developing to meet the global challenges of the 21st
century. In many industries, in-house or out-house Customer Service
Centres are the spirit and daily voice of a living and successful
company.
Worldwide, the Service Centre industry is in growth. The
industry, with its out-bound or in-bound services such as
"one-to-one marketing" or 24-hour customer service and support, is
based on new technology communication tools and competent
manpower.
South Zealand Business College in Denmark offers a 2-year
programme in Customer Service Management and Leadership. This
education programme is the perfect entry to this rapidly expanding
industry.
Denmark has a highly developed customer service industry, and is
well known for its co-operation between educational institutions
and private businesses. South Zealand Business College is one of
the frontrunners in developing the competences of employees and
managers in customer service.
The education programme will be practically oriented towards
real challenges in customer service organisations. A number of
guest speakers and training sessions will be delivered by external
experts, such as HR Directors, Consultants and others from highly
professional customer service organisations.
The programme includes subjects such as:
- Sales Management
- Business Psychology and Personal
Development
- Organisation and Strategy
- Communication and Relationships Marketing
- Business to Consumer and Business to Business
Marketing
- Information Technology
- Controlling and Planning
- International Relations
- Statistical Analysis and Measurements
- Entrepreneurship
The AP Degree in Commerce Management aims to give you the
opportunity to work in Customer Service Centres all over the world
with a variety of career opportunities. Typical jobs would be
positions such as supervisor, project manager or business
planner.
The programme makes it possible for students to extend their
one-year theoretical studies with a trainee job. South Zealand
Business College does not guarantee a trainee job for students; the
student is personally responsible for finding a relevant job for
the trainee period. After successful completion of the second year
you will attain an AP Degree in Commerce Management.
